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Sr. User Experience Designer
Richfield, Minnesota  |  Remote, Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on October 24, 2021
Job Id #50970 Posted September 28, 2021

Job Description: 
  • Product Experience Design – we are an embedded member of the product organization (D&T) and ladder up to the Customer Office. 
Project Description:
  • As a Senior Experience Designer on the Trade-In program, you will work across several different products spaces in collaboration with other embedded designers and product teams to stitch together the end-to-end Trade-In program experience.
  • Your focus will be on assisting where necessary to design the digital screens, but ultimately will be on collecting all artifacts, consulting, and ensuring a consistent experience across the journey. In addition, you will be partnering with research on discovery that will inform future iterations of the program.
Position Summary/Job Description:
Core Responsibilities:
  • Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs.
  • Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy.
  • Use creative facilitation techniques and take the lead with your partners to understand the problem space and foster a shared vision of the future.
  • Foster and participate in a culture of collaboration, feedback, and continuous improvement.
  • Partner with customer research, analytics, consumer insights and A/B testing teams on methodology and approach for the vetting and testing of XD strategies.
  • Collaborate with XD leadership on the evolution and continual maturation of our experience design practice and brand expression.
Basic Qualifications:
  • Current case studies that demonstrate advanced knowledge and skill in experience design.
  • At least 2 years working as an embedded product designer alongside product management and engineering
  • At least 2 years of experience as an Experience Designer or 6 or more years in a Design related role (e.g., Product Designer, Information Architect, Visual Designer, Interaction Designer, Copywriter, etc.).
  • Advanced knowledge of Experience Design principles and deliverables (i.g., designs, wireframes, prototypes, etc.).
  • Advanced to expert skills with tools such as Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc.
  • Extensive history demonstrating human centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices.
  • Experience developing prototypes and leading workshops and jam sessions
  • Ability to present designs, drive consensus and negotiate trade-offs effectively
  • History of creative problem-solving and issue resolution
  • Ability to work through complex design solutions and understand the technology behind those solutions
  • Ability to effectively manage multiple projects 
  • History of proactive communication, storytelling and interpersonal skills
  • History of balancing the agile work environment and iterative product development with maintaining a cohesive and holistic view of the overall customer journey
Preferred Qualifications:
  • Bachelor’s Degree in Human-Centered Design, Product Design, Human Computer Interaction, Graphic Design, Information Architecture, Multimedia, Communication, Marketing, Journalism, Instructional Design, related field, or equivalent industry experience
  • 2 or more years of experience working in Ecommerce or other large, multi-channel design environment.
  • Solid understanding of designing for Accessibility Standards WCAG / 508
  • Ability to seamlessly alternate between dealing with highly technical teams and non-technical business teams
  • Strong skills in organizational savvy, ability to handle multiple efforts, attention to detail, relationship-building, strong communication skills, and high accountability
  • Basic understanding of HTML / CSS / JavaScript
What are the top five skills and number of years of experience required to perform this job?
  • Digital product design
  • Wireframing (Figma or other like tools)
  • Leading design and cross-functional collaboration
  • Acknowledging where we need further research and partnering with research
  • Storytelling to gain alignment
  • At least 5 years
What are some preferred/nice to have skills the manager is looking for?
  • Visual design

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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