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Change Management Professional
Minnetonka, Minnesota  |  Remote, Onsite
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Applied on October 20, 2021
Job Id #50957 Posted October 13, 2021


Description:

  • A change manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.
  • This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.
  • The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.
  • The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.
  • These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
  • While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed.
  • The change manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
  • The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
  • The change manager will also support project teams in integrating change management activities into their project plans.

Roles and Responsibilities of a Change Manager The change manager will:

  • Apply a structured methodology and lead change management activities
  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Support communication efforts
  • Support the design, development, delivery and management of communications.
  • Assess the change impact
  • Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Support training efforts
  • Provide input, document requirements and support the design and delivery of training programs. Additional responsibilities may include:
  • Complete change management assessments
  • Identify, analyze and prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Manage the change portfolio

Skills and Qualifications

  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organized with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organization
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organizational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organizational change efforts
  • Change management certification or designation desired

Projects the candidate will be working on:

  • Integrating multiple acquisitions on to our IT Help Desk processes.

Experience:

  • Experience with integrations, IT Support, and/or healthcare would be the trifecta

Top Requirements:

  • Communication, change management. 7+ years ideally.

Team and Team size:

  • Immediate team is ~6. Cross-functional team is huge. First ring of primary SMEs would be like 20.

Interview Process:

  • a. How many rounds? 2
  • b. Video vs. phone? video
  • c. How technical will the interviews be?I will have a couple folks from the OCM COE at helping with interviews.
  • They will be looking for technical expertise in the change management discipline.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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