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IT Systems Management Consultant
Horsham, Pennsylvania  |  Onsite
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Applied on October 24, 2021
Job Id #50935 Posted September 27, 2021


Description:

  • This position is for an IT Systems Management Consultant who will be responsible for operational support activities for FOX application.

Responsibilities include:

  • Monitor the environment health, and drive improvements to enhance availability and performance
  • Utilize strong technical aptitude on a daily basis with experience in SFTP, Batch Execution (TWS), Oracle / SQL Databases, UNIX / Linux Operating systems, Service Based Architecture, Monitoring
  • Identify and remediate failed batch and real-time processing events
  • Actively participate in and contribute to Critical incident call support (24x7)
  • Always endeavor to restore services in an expedited manner
  • Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
  • Ensure individual adherence to meeting overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
  • Contribute to root cause analysis efforts for permanent resolution on all incidents
  • Identify opportunities for automation and operational efficiencies
  • Contribute to support readiness prior to the deployment of any change to the production environment
  • Show curiosity, and continuously learn the details around how customers use the application, to better ascertain the impact of specific issues and the potential effect of proposed changes
  • Create and share technical knowledge documentation
  • Provide release support for code deployments
  • Ability to adapt both written and oral communications to a variety of different audiences
  • Ability to work independently and as part of a team to complete assigned tasks
  • Automate routine tasks using Unix scripting and other tools to build in stability and efficiency in day-to-day tasks
  • Employs a flexible attitude
  • Able to learn from mistakes
  • Willing to suggest and try new ideas/processes/methodologies
  • Accepts constructive criticism

Team and Team size:

  • 1 - Scrum Master, 7 - Systems Management Analyst

Skills/attributes:

  • The following skills with overall experience of 4 years or more is required.
  • Job scheduling experience with tools like TWS
  • Experience with tools like ServiceNow
  • Data base experience like Oracle db /sql server or any other database
  • Experience with tools like sql developer
  • Unix /Shell scripting experience

Nice to have:

  • Experience monitoring tools like Splunk, Dynatrace, SiteScope
  • Experience with tools like RabbitMQ, OpenShift, Jenkins

Working Time:

  • 9am-5pm day shift and will have on call rotation for the weekend support.

Interview Process:

  • a. How many rounds? 2
  • b. Video vs. phone? Video
  • c. How technical will the interviews be? These are technical interviews

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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