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Sr Software / Application Support Analyst
Herndon, Virginia  |  Remote, Onsite
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Applied on October 15, 2021
Job Id #50762 Posted September 21, 2021


  • DocASAP connects patients with optimal care providers by intelligently matching patient needs with care delivery workflows and simplifying timely access through online scheduling across websites that patients use and trust.
  • As a core member of the growing technical support group, you will act as a bridge between the customer and the product engineering teams.
  • Your responsibilities will include understanding the issues reported by customers or internal teams on production environments and provide configurable or technical solutions to those issues.
  • You will become the domain expert in various product features with the unique ability to understand the customer pain points as well as technical areas.


  • Experience with HL7 and EDI integrations in Healthcare is a big plus
  • Experience working with AWS, Linux, Apache, Tomcat, Active MQ is a big plus
  • Experience in Healthcare IT is a big plus


  • 2+ years of experience with relational databases ( required)
  • 2+ years of experience with MySQL, MSSQL, or Oracle ( required)
  • 1+ years of experience writing complex SQL queries ( required)
  • Working knowledge of Java or PHP


  • Same as info listed in ideal background section and experience working in a fast pace environment in a support capacity.

Team and Team size:

  • We have team of 15 in our Support organization including 5 technical support and 10 Operations support.


  • Troubleshoot production issues to find the root cause and find solutions which may be related to product configurations, server issues, or coding defects
  • Acknowledge and respond to tickets submitted via JIRA/Service Desk following the defined SLAs
  • Act as a liaison between the client, and engineering teams to find quick and meaningful resolution to technical issues
  • Perform regular monitoring of production systems
  • Track open issues and update client as needed
  • Extract client configuration data as required by Operations\Accounts team
  • Extract meaningful learnings and patterns from production issues and suggest new features/enhancements to product management group for future releases


  • Bachelors degree
  • Has understanding of relational databases
  • Experience with MySQL/MSSQL/Oracle etc.
  • Ability to understand and write complex SQL queries
  • Has working knowledge of Unix/Linux command line
  • Can automate common recurring tasks using a scripting language (shell, perl scripts) and other industry standard tools
  • Has a working knowledge of Java or php
  • Has excellent communication skills and the desire to talk to clients
  • You are passionate about working in a high energy startup with the zeal to learn new things


  • Experience with HL7 and EDI integrations in Healthcare is a big plus
  • Experience working with AWS, Linux, Apache, Tomcat, Active MQ is

Interview Process:

  • a. How many rounds? at least 2-3
  • b. Video vs. phone? Video is preferred
  • c. How technical will the interviews be? We ask SQL related questions and some problem solving exercises

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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