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IT Intake & Entitlement Analyst
Detroit, Michigan  |  Onsite
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Applied on October 20, 2021
Job Id #50675 Posted September 17, 2021


  • In support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs, and data from unauthorized access.
  • This role may also be a backup for additional roles in their immediate area.
  • No direct supervisory responsibilities.


  • Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve customer problems is required.
  • General understanding of application services and authorization.
  • Proficiency with request management and ticketing systems (ServiceNow preferred).
  • Proficiency with Microsoft Office applications.
  • Ability to work under pressure, establish priorities and respond with urgency.
  • Self-motivated


  • ITIL foundations v3.0 certification preferred.
  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:


  • Associate degree in Information Systems, Computer Science or a related field is preferred. In lieu of degree, candidate must have a minimum of two (2) years of experience in Identity Management with a focus on entitlement and vendor relationships


Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.


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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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