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Sr. Business Systems Analyst
Richfield, Minnesota  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on September 17, 2021
Job Id #50095 Posted August 25, 2021

Tell us about your department:

  • Online Voice of Customer is a small team with a high impact.
  • Thus, the ideal candidate will have more than 5 years of experience with an absolute “must” being that they are self-driven.
  • BSA with the ability to manage Key Stakeholders. 
  • My work style is fun and not at all into micro-managing.
  • I’m looking for a partner to drive our customer comments to the appropriate teams through new tooling.
  • This will not be a mentored role. 
  • The caveat is that the candidate will have to get their hands dirty, so to speak, and read/learn what are key issues, what is not. 

Project Description:

  • Selection of tooling, implementation through system req’s and ongoing partnership with many teams/divisions to bring the voice of the customer to product teams through the organization. 

Position Summary/Job Description:

  • 12 month position supporting/leading VoC efforts across Client. 

Skills Overview:
What are the top five skills and number of years of experience required to perform this job?

  • A critical thinker with analytics skills who is willing to learn every day and apply learnings immediately
  • Customer focused (both internal and external).
  • To be this, it’s obvious that exceptional communication/presentation skills are needed.
  • Need to be developed already, not an emerging talent role. 
  • Ability to document sophisticated solutions in various forms (.ppt, wiki, excel)
  • Natural work style is supportive not competitive
  • Ideally, 10+ years of experience

What are some preferred/nice to have skills the manager is looking for?

  • Retail – This would be a big win but I’ll take critical thinking over retail any day

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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