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Sr .User Experience Designer
Richfield, Minnesota  |  Remote, Hybrid, Onsite
Contract Position
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Applied on September 18, 2021
Job Id #50072 Posted August 24, 2021

Tell me about your department:

  • People, relationship and collaboration are at the center of how we envision the future and create new empowering, modern experiences.
  • The Product Experience Design team seeks a future thinking, human-centered, collaborative candidate to make a positive impact on our fast-paced, customer-obsessed team. 
  • You will be an Experience Design and Service Design practice leader with experience leading world-class design experiences and represent the employee and customer user need throughout the lifecycle of a project/experience. 
  • You are an expert deeply understanding complex customer problems and creating simple, intuitive solutions.
  • As we create a new product experience you will have a background in ux writing or conversational design and information architecture.
  • You can facilitate groups, lead conversations with, and presenting to, teams, business analysts, business stakeholders, project managers, UX peers, UX research, engineers and developers. 
  • You should also be comfortable working autonomously and with remote teams (and on site when safe to do so) and across multiple projects, managing both long term and short time timelines, and can prioritize, self-define tasks, deadlines, and conduct quality assurance to ensure final product meets UX standards to create best in class experiences for our customer and employees.

Project Description:

  • Work happens within the Product Model as an embedded Experience Design lead, partnering with Engineering and Product to create a delighful, modern, intuitive and efficient experiences on the needs of our customers and employees.
  • You are a Experience Design / Service Design practice leader and Human Centered Design advocate. 

Position Overview:
Responsibilities/Deliverables that the resource will be responsible for:

  • Is a User Experience/Experience Design practice leader able to bring to life and elevate the value of Experience Design.
  • Have led the creation of a highly use able, accessible, experiences using ux writing, conversational design and information architecture.
  • Produce a variety of UX deliverables including employee/customer journey maps, visual design and information architecture.
  • Able to translate complex user need, business requirements and strategy documents into simple, concise and compelling solutions. 
  • Is a relationship builder able to establish, grow and nurture trusted, collaborative and critical partnerships with Product, Engineering and Business leaders, IT developers, business analysts, researchers, and other project partners.
  • Has experience leading competitive analysis to bring to life a leading, modern product
  • Responsible for creating and leading best in class intuitive visions, concepts, wireframes and visual designs for new work-order product experience
  • Creates flows and journey maps to depict interaction solutions that are in line with user, business and IT requirements.
  • Ability to present UX work and findings to a variety of audiences, including business product owners, IT resources, and senior leaders in the Client enterprise.
  • Perform UX quality assurance against developed applications and log defects with development teams. 

Skills Overview:
What are the MUST have skills that you are looking for in a candidate?

  • Portfolio required for submission (online or PDF is acceptable)
  • Portfolio must include visual design, user flows and wireframes 
  • 10+ years’ experience delivering digital solutions to a variety of industries 
  • 5+ years experience in leadership role with other designers is preferred
  • Experience working on website, tablet applications and other touch-based interfaces 
  • Strong ability to build relationship, collaborate and assert a point of view positively 
  • Touch and mobile first experience preferred 
  • Comfortable with ambiguity 

Preferred Qualifications

  • Bachelor’s Degree in user experience, human factors, graphic design, marketing, or similar 
  • UX Writing, Conversational Design and Information Architecture
  • Facilitation and prototyping skills 
  • Experience transforming complex process to intuitive human-centered digital solutions.

What are the technologies and the depth of the technologies that a candidate must have in order to be successful in this role?

  • FIGMA is ideal
  • InVision
  • Jira 
  • MicroSoft Suite

What are the soft skills that you feel candidate’s must-have in order to be successful in this role?

  • Empathy & Compassion
  • Digs deep to understand customer problems
  • Relationship builder and UX practice advocate for Human Centered Design 
  • Self-driven and pro-active 

Please provide three industries that would produce fitting candidates:

  • Customer Care
  • Sales, Retail, and ecommerce businesses
  • Services and, or Repair
  • Technology

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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