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Desktop Support
Colorado Springs, Colorado  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on September 18, 2021
Job Id #49863 Posted September 14, 2021


Projects the candidate will be working on:

  • CO Desktop Support. Project to migrate ~300 devices & decommission the MVMG domain.

Experience:

  • Customer skills, device imaging/refresh, technical troubleshooting ability.

Top Requirements:

  • Customer Service, Desktop & Field Support skills, Technical troubleshooting.

Team and Team size:

  • CO Desktop Support team, 4 FTEs, 1 manager

Top Responsibilities:

  • Provide In-Person Corporate office and clinic onsite support for end user desktop support services
  • Must have a valid driver’s license, car insurance and dependable vehicle
  • Provide laptop and desktop support for Windows device imaging and refreshes to include software installations and end user data migrations.
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
  • Coordinates with both internal I.S. resources and external vendors as needed on small-scale application and hardware upgrades or installations.
  • Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure.

Software tools/skills:

  • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
  • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
  • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Skills/attributes:

  • End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
  • 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
  • Experience with Android and Apple IOS support
  • Must be able to lift up to 70 pounds
  • You will be asked to perform this role in an office setting or other company location

Nice to have:

  • 3 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
  • 3 years’ experience Microsoft Software Office Suite
  • Knowledge of Active Directory, Citrix, Microsoft SCCM

Working Time:

  • Mon-Fri 7:00am-5:00pm

Interview Process:

  • How many rounds? 2 max
  • Video vs. phone? Webex video, 30 min with team manager and director
  • How technical will the interviews be? Basic troubleshooting questions and a few in depth if experience is listed
   Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance in compliance with state laws and regulations related to job posting requirements, the salary range for this role is $15.00 -$115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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