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Sr. Product Manager
Richfield, Minnesota  |  Remote, Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on September 18, 2021
Job Id #49612 Posted August 6, 2021


Tell me about your department:

  • Digital Platforms Communication product team driving the chat solution which supports Client Customer Care, Virtual Store, and Geek Squad Remote Support.  

Project Description:

  • Projects include supporting Chat product management (Remote Support, Virtual Store, and Client Customer Care).

Position Overview:
Responsibilities/Deliverables that the resource will be responsible for:

  • Unified Chat Product Feature Enhancements
  • Remote Support UI Customer Enhancements
  • Unified Chat Bug Tracking and Closure across various teams
  • Unified Chat Entry Point tracking and strategy
  • Data Analysis

What would a normal day for this position look like??

  • Attending standups 
  • Meeting with stakeholders
  • Documenting requirements
  • Bug testing and validation
  • Accessing GCP

Skills Overview:
What are the MUST have skills and technologies that you are looking for in a candidate?
Basic Qualifications 

  • Work with key business partners to write/drive user stories, QA and Agile sprint planning
  • Understand what the customer needs are from a Geek Squad brand, Client.com & Mobile Perspective
  • Analyze site analytics and report / present out to key stakeholders
  • Coordinate and execute projects and regular Agile software development rhythm
  • Must have 4-6 year’s experience translating customer requirements and feedback into effective online experiences, including story writing and managing sprints.
  • Must have experience as a product analyst or product manager for an online / web organization 
  • Financial and/or web analytics background
  • Previous Client experience is a plus

What are the technologies and the depth of the technologies that a candidate must have in order to be successful in this role?

  • Project coordination/ management / Agile software development experience
  • Understanding of information architecture, digital graphic design, HTML, CSS, Adobe Analytics

What are the soft skills that you feel candidates must-have in order to be successful in this role?

  • Ability to write requirements and communicate requirements to engineers and business stakeholders
  • Highly detailed and organized
  • Ability to create and deliver presentations
  • Solid understanding of customer facing / website user experiences
  • Customer obsessed

Please provide three industries that would produce fitting candidates:

  • Ecommerce
  • Healthcare technology
  • Mobile Apps

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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