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Tech Support Analyst
Schaumburg, Illinois  |  Remote, Onsite
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Applied on September 17, 2021
Job Id #49352 Posted July 27, 2021


Description:

  • 1 resource for L3 RxESB (Middleware), and WebServices Support

Projects the candidate will be working on:

  • As a part of L3 production support, Tech Support Analyst will be responsible for identifying, troubleshooting and providing solution for production incidents of moderate to high complexity.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Ideal Background:

  • Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Monitor production environment to maintain consistency and provide reliable server and application availability.
  • Flexible to work for extended hours and on weekends as needed to handle high priority issues.

Top Requirements:

  • 6+ years of Software Development experience
  • 4+ years experience developing with Java / Spring / Spring Boot
  • 1+ years experience with Kafka
  • 1+ years experience with Azure/OpenShift cloud technologies

Team and Team size:

  •  Part of team
  • Digital Strategy L3 Support, 5 member team

Top Responsibilities:

  • Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Monitor production environment to maintain consistency and provide reliable server and application availability.
  • Flexible to work for extended hours and on weekends as needed to handle high priority issues.
  • Interface with L1 and L2 support groups, providing assistance and guidance as required.

Software tools/skills:

  • Monitoring & Observability experience (e.g. Splunk, DynaTrace, custom Grafana)
  • Nice to have experience on AEM or CMS.
  • JS,Redux Session Management, Next JS, Material UI, SpringBoot based modular micro-services
  • Working knowledge of Drupal content as a service consumption

Required Qualifications:

  • Undergraduate degree or 5 years equivalent experience
  • 6+ years of Software Development experience
  • 4+ years experience developing with Java / Spring / Spring Boot
  • 1+ years experience with Kafka
  • 1+ years experience with SOAP webservices
  • 1+ years experience with one of the following continuous delivery technologies (Jenkins, Docker, OpenShift, Azure Monitoring etc.)

Preferred Qualifications:

  • Bachelor's degree or higher
  • Strong Java knowledge to debug the production issues.
  • Monitoring & Observability experience (e.g. Splunk, DynaTrace, custom Grafana)
  • GitHub experience

Working Time:

  •  Flexible to work for extended hours and on weekends as needed to handle high priority issues

Interview Process:

  • 1st Interview Technical,
  • 2nd Interview with the manager (this one will just touch on technical side),
  • 3rd interview with Sr. Director (Introduction and for final decision and sign off this one will not be a technical interview)
  • a. How many rounds? 3
  • b. Video vs. phone? Video
  • c. How technical will the interviews be? In depth

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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