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Application Support Lead (Digital Web)
Minneapolis, Minnesota  |  Hybrid
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Applied on August 2, 2021
Job Id #49156 Posted July 20, 2021


We are creating a role working with our Web platform that will provide direct support and coordination services for the Digital Web capability. The blended role will act in the following capacities:

  • On-site Support Lead – vendor facing support liaison an outsourcing partner for delivering systems support services, as well as liaison with internal customers and management teams
  • Analyst / Developer – technical analyst and developer for support incidents and minor enhancements


  • Maintains and modifies digital web applications/designs and develops integrated subsystems
  • Recommends optimal approach and advises on alternatives in new website enhancements
  • Manages application software, application infrastructure and third party application environments in Digital Web capability. This includes installation, upgrades and patches, tuning, creating links and interfaces between systems, developing application-specific security, performance monitoring and troubleshooting
  • Performs complex diagnosis of problems, providing solutions within area of responsibility, and/or through consulting with vendor team members; coordinates implementation of fixes and enhancements; provides backup for other analysts as required
  • Responds to critical issues during off hours when necessary
  • Must have experience in user interaction, business analysis, development, integration, documentation, testing, deployment, building, configuration and production/customer support, maintenance and enhancements of Web applications
  • Must have experience troubleshooting/analyzing integrations between systems
  • Serves as a SME for Digital Web Support portfolio
  • Collaborates with the fast paced development team and architects, understands business requirements, technical changes and supports the outsourcing partner team in ongoing maintenance  and enhancements
  • Maintains Web applications and utilities developed in a variety of languages including ASP .Net, Sitecore and SQL
  • Drives triage and diagnosis for high visibility incidents with vendor partners and communicates updates to Allianz leadership
  • Conducts Incident backlog prioritization meetings with Business and IT teams
  • Assigns tickets to team members and other workgroups when applicable
  • Provides work direction to support teams based on Incident prioritization
  • Manages teams Incident backlog and collaborates with others for closure
  • Ensures work efforts are documented in Service Now


  • Must have excellent written and verbal skills and be able to communicate and work with all levels within the organization
  • Must be able to coordinate and facilitate technical meetings with multiple vendors and stakeholders
  • Must be flexible, good listener
  • Must escalate appropriately
  • Must be self-starter, maintain skill set; aptitude to evaluate and become proficient in new technologies, processes and skills
  • High detail orientation; experience in documenting and tracking the status of multiple things simultaneously
  • Prefer background in Insurance and Financial Services technical skills
  • ITIL experience including incident, change and problem management
  • IT Production Support experience
  • Understanding of ETL / Informatica and SQL database technologies, willingness to learn
  • Must have extensive experience with ASP.Net, J2EE and Site Core
  • Experience working at enterprise level on large complex initiatives
  • Experience with defect management system (e.g., JIRA, Polarion, ServiceNow)


  • 3+ years of experience leading resolution of issues across multiple applications
  • 3+ years of experience providing production support for a Web application in ASP.NET , J2EE and Sitecore
  • Experience as a software developer or systems analyst
  • Experience working with onshore and offshore vendor teams
  • Experience working within a matrix organization
  • Bachelor's Degree or 5+ years of equivalent experience

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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