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Application Support Analyst
Atlanta, Georgia  |  Hybrid, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on July 31, 2021
Job Id #49009 Posted July 13, 2021

• Video conference setup and support using TEAMS, WebEx, Zoom, Cisco video conference (Remote and hybrid meetings)
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
• Scheduling Cisco video conferences, Webex, and Teams meetings
• Partners with all business units to determine Video Conference requirements, implement standards, research equipment life cycle, and recommends upgrades when necessary.
• Drives Video Conference innovation and standardization across the enterprise.
• Coordinates with internal and external partners on escalated matters requiring specialized skills and complex maintenance of AV systems.
• Installs new software and infrastructure upgrades, evaluates and installs hardware, monitors system performance, and resolves escalated problems.
• Administers the AV environment and configurations.
• Works with vendors coordinating the installation of video Conference hardware and system upgrades in new construction.
• Serves as an escalation point for IT User Support Specialists and AV technicians.
• Reviews processes, evaluate results, recommends new processes, and promotes best practices.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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