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PC Technician
Sylmar, California  |  Onsite
Contract Position
It appears that you have already applied to this job.
Applied on July 27, 2021
Job Id #49000 Posted July 13, 2021


Description:

  • This position is NonExempt.
  • Hours over 40 will be paid at Time and a Half.

4 - 6 YEARS OF EXPERIENCE IN THE FOLLOWING: RESPONSIBILITIES:

  • Work with other Support Center analysts and Senior Technicians to understand workstation support needs.
  • Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients.
  • May be required to create software images; lead/participate in Hardware & Software deployments; Hardware and Software procurement and disposal; management of print server queues and network printers.
  • Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide on-call level-2 support; provide primary Support Center operation (approximately 40 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business.

COMPETENCIES:

  • Must enjoy solving a wide variety of problems on a continual basis.
  • Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop).
  • Experience with customer service functions such as workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus SmartSuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
  • Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

QUALIFICATIONS:

  • Associates Degree in Computer Science or related discipline, and at least two, typically four years’ experience in computer support.
  • Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast-paced changing environment.

Job Responsibilities:

  • Responsible for “New Hire” Incidents queue resolving and closing tickets
  • Communications with hiring managers via e-mail and IM or other means on communications
  • Follow department written instructions and following proper protocol
  • Building Windows systems using MDT imaging process
  • Perform user data backup and restore via USMT
  • Install software per work order through SCCM Software Center
  • Physical hardware installations along with decommission processes
  • Inventory and asset management
  • Provide excellent communication and customer service to end users (specifically to new hires)

Required Skills:

  • Minimum of 2 years (flexible on this, commutation skills are most important)
  • Knowledge of Windows 7 and Windows 10
  • PC (Hardware and OS) Troubleshooting
  • PC deployment/support experience a must
  • Ability to lift 50+ lbs. Bend, stretch, stand for extended periods of time
  • Ability to work with as a team
  • Attention to detail
  • Flexible and adaptable to last minute changes
  • Scheduling and time management

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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  • minimum 10 characters

  • 1 uppercase letter

  • 1 lowercase letter

  • 1 numeric character

  • 1 special character (such as !, %, @, #)

  • Passwords match

EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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