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Sr. Marketing Operations Specialist
New York, New York  |  Remote, Hybrid
Contract Position
It appears that you have already applied to this job.
Applied on July 27, 2021
Job Id #48916 Posted July 9, 2021


Position summary:

  • The Senior Marketing Operations Specialist supports omnichannel offer and promotional communication across the business.
  • This position is responsible for maintaining a 4-week view of all upcoming offers and promotions, ensuring all executional data is accurate and communicated to partners.
  • They will act as a centralized hub for all offer-related information.
  • This position is also responsible for maintaining all marketing related store information and providing accurate store counts to team members to help influence marketing buys.
  • This position is expected to have a deep knowledge of all marketing that lives across the fleet of company's  Stores, specifically pertaining to the Lingerie space.
  • The Sr. Specialist will work daily with Visual, Production and other Operations partners to ensure all store needs are met.
  • This role has a variety of project-based work pertaining to new store openings, internal process and system development, as needed. 


  • Create, maintain and distribute Brand Execution Notes (promotional communication document)
  • Collaborate with cross functional partners across Planning, Merchandising, Performance Marketing and ECOMM to ensure all upcoming offers are accurate and communicated to stake holders
  • Accountable for offer accuracy including start/end date, inclusions/exclusions, and offer details
  • Responsible for alerting teams impacted by updates and changes
  • Ensure promotional tests are executed correctly and provide operational details to the testing team
  • Responsible for requesting in-store collateral for all upcoming promotions
  • Review and approve all promotional marketing assets during routing to ensure details are aligned with offer intent
  • Ad-Hoc document creation to support offer planning meetings (Calendars, Offer Overviews, TY/LY views)
  • Act as central hub and subject matter expert for all offer related inquiries and updates
  • Develop and maintain marketing store lists and databases, closely following Real Estate activity and element rollouts to maintain accuracy
  • Work with cross-functional partners to determine marketing distribution lists based on product type, store designs, sizes, tiers, etc.
  • Provide store counts to production team to influence marketing buy quantities
  • Troubleshoot marketing related issues from field partners
  • Manage marketing hotline call center and web ordering tool by monitoring, processing and tracking store marketing fulfillment
  • Provide marketing hotline with up to date marketing assets, item setups, and tracking information
  • Develop new programming within the existing marketing hotline call center system
  • Support Real Estate openings by submitting marketing and visual orders, tracking shifts in open date and rescheduling deliveries as necessary
  • Act as Marketing liaison with Real Estate Project Managers during opening process
  • Implement new processes to support both cross-functional teams and the brand.
  • Other duties, as required, in support of overall business initiatives


  • A passion for teamwork and operational or service-oriented partners
  • A passion for problem-solving and for identifying and addressing process and operational opportunities
  • Extremely detail-oriented and organized
  • Strong written and verbal communication and interpersonal skills; must be comfortable communicating with all levels of management
  • Ability to collaborate with, as well as influence, individuals across various levels and functions
  • Ability to follow through on tasks in a timely and efficient manner
  • Aptitude to quickly adapt to change and thrive in fast-paced environments
  • Ability to manage and execute multiple simultaneous priorities

Experience Required:

  • Business undergraduate degree, or equivalent years of experience
  • 3-5 years of marketing, operations, project management, or corporate retail experience
  • Proficient in Microsoft PowerPoint, Excel, Word, Outlook. Preferred experience with Adobe Suite and Smartsheet.

Must Have

  • MS Office
  • Project Management

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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