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Operations Analyst
Minneapolis, Minnesota  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on August 2, 2021
Job Id #48908 Posted July 8, 2021

 Position Description::
  • Drive the optimization of technology operations though system/services performance monitoring, data and analytics.
  • Oversee and execute monitoring of normal operation (performance, usage and trends) of assigned business as usual (BAU) environments, technical assets and/or services to ensure established service level agreements (SLAs) are met.
  • Design, implement and champion monitoring tools/reports to ensure accurate and thorough monitoring, identify exceptional conditions and recommend opportunities for improvement.
  • Provide technical and procedural direction to more junior members of the team.-
  • With thorough understanding of technology assets/environments/services, business needs and SLAs, lead the creation, revision and implementation of monitoring tools, processes and reports.
  • Regularly review and identify process improvement opportunities and implement changes in collaboration with process owner and other technology functions.
  • Champion and provide oversight to ensure adherence to established processes, tools and methodologies.-
  • Engage in establishment of environment and technical asset and service availability, reliability and maintainability requirements.
  • Review physical and logical configuration plans and provide feedback to applicable technical operations/services team to address gaps or opportunities.
  • Review availability information and identify developing issues and opportunities for improvement. Ensure effective hand-offs with appropriate technology function(s).
  • Provide input into and drive availability improvement plans.- Lead (with Process Owner) the definition and creation of data collection/tracking tools and methods and standardized reports to understand and optimize technology systems and/or services.
  • Execute and/or lead the use of a variety of techniques and systems to collect and understand performance data, design and implement reporting templates and dashboards to convey trends, consumption, and performance, and monitor compliance with SLAs.
  • Manage ad hoc reporting needs and requests.-
  • Monitor assigned environments, technical assets and/or services for behavior or performance outside of standards or SLAs.
  • Identify potential cause and evaluate impact on infrastructure, delivery or services. Determine appropriate next steps (e.g. closer monitoring, further review or immediate action).
  • Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred. Provide advice and guidance to others in monitoring and analysis of assets, systems and services. -
  • Provide oversight, technical direction, and expertise to the operations support teams as it relates to data analysis, monitoring tools and processes, and event detection.
  • Provide shift leadership (on a rotation basis) to support the service desk ? staffed 24 hours a day, 7 days a week ? for event management, detection and incident escalation.
  • Influence and lead cross-functional teams comprised of internal and vendor resources to champion processes and drive service improvement initiatives.-
  • Provide oversight and serve as escalation point for approval on exceptions/emergency changes to established process and policy.
  • Escalate for additional approval as required. Ensure that all pertinent process steps are completed.-
  • Document concerns and findings, collecting all pertinent data (to include comparison of exception data and normal data).
  • Ensure incident/event tracking tools are current (per established guidelines and procedures). Review, improve and champion the accuracy and maintenance of knowledge base content and known error database.
  • May be responsible for or participate in ensuring operational charges align with budget and/or vendor contracts (e.g.monthly invoices).

  • 2 - 3 years of professional experience in administration, configuration & support of Windows Server 2012/Windows Server 2016 platform Mandatory:
  • Candidate should have worked in Windows/VMware Production Support at Level 2 (L2) Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 6.x environment (clusters/farms).
  • Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies.
  • Should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc. Should have ample exposure to IT environments governed by ITIL framework.
  • Change, Incident (RCA) & Problem Management-related activities should be component of candidates Optional:
  • Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training/Certification on AWS SysOps
  • Track would be an advantage) This person will work on Windows 2012 upgarde project

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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