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IT Business Analyst/Admin - SFDC
Sunnyvale, California  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on July 31, 2021
Job Id #48809 Posted July 2, 2021


  • Main focus will be CRM, along with other sales enablement applications.
  • This role is accountable for business analysis activities related to agile development, with emphasis on translating user requests into user stories for Projects or Enhancements, Data Conversion, Integration, and Process design needs, providing detailed functional knowledge throughout the agile development process and maintain insight to current industry best practices and how they can be applied at company..


  • Assist users with Sales Enablement applications support, administration, development and reporting Functional and Administration expertise is to be demonstrated within Salesforce application.
  • Participate in all phases of system lifecycle including analysis, requirement definition, solution design, configuration/development, testing, deployment, and support utilizing an Agile delivery model Facilitate meetings to understand business goals and customer requirements, guide users through Salesforce processes and products and write user stories that will achieve the customers and business goals.
  • Ensure user stories are complete by validating acceptance criteria.
  • Create/maintain support process documentation and user training material Conduct proactive system monitoring, identify and report technical risks and interdependencies Perform product upgrades and maintenance releases
  • Communicate with users regarding status or technical issues
  • Understand the business and current Salesforce implementation in order to identify potential issues for end-users
  • Establishes appropriate relationships at all levels within the organization to influence and execute strategy/operations.
  • Establishes, interprets, executes and recommends modifications to processes and policies.
  • Ensures governance, compliance, and regulatory processes are followed.
  • Partners with deployment leadership to communicate areas of change

MUST HAVE (Minimum Qualifications)


  • Bachelors degree
  • Strong functional knowledge in following area: Sales Cloud
  • Comprehensive understanding of complex software and information technology solutions and ability to apply to client needs.
  • Proficiency in enterprise territory management, workflows, approval rules and triggers with bulk safe practice and governor limits in
  • Solid understanding of agile development methodologies.

Job Experience:

  • Minimum 2 years of IT or related experience with B.A or B.S.
  • Experience in the development and support of integrated business applications and systems architecture.
  • Experience in business process definition, requirements definition and technology solution research.
  • Experience in facilitating small to large groups through challenging discussions.


  • Goal oriented, task driven decision-making with a strong sense of accountability. Focused on improving productivity, profitability and business processes; delivering solutions on time and within budget.
  • Excellent teamwork skills.
  • Strong interpersonal, oral, presentation, and written communication skills.
  • Ability to understand end-audience needs and requirements.
  • Strong understanding of business processes and vocabulary.
  • Analytical problem-solving skills.
  • Prioritization skills.
  • Meeting facilitation skills.
  • Requirements definition and design specification.

NICE TO HAVE (Preferred Qualifications)

  • Previous company's  experience Preference given to current company's employees.
  • Priority consideration will be given to local applicants Knowledge/Education:
  • Salesforce Certified Administrator
  • Practical deployment and Salesforce development
  • Job Experience:
  • Knowledge and experience in the medical device industry.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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