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Sr. Field Support Technician
Concord, California  |  Onsite
Contract to Hire Position
It appears that you have already applied to this job.
Applied on July 28, 2021
Job Id #48756 Posted June 30, 2021


Job Description:

  • Good soft skills/customer service skills, clear communication, positive attitude, patience, taking responsibility, and others.
  • Able to conduct training on company provided programs and application
  • Candidate needs to have at least 2-year experience with Windows,
  • MAC experience will be a plus since many of the agents are using Apple products such as MACBook, iPad, and iPhone.
  • Ability to shift focus on priority projects in the field and have the calmness to still maintain service levels with customers.
  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, server, and connectivity issues.
  • Utilizes ticketing system, when necessary.
  • Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Years Exp: 2 - 5. Experience: Relies on some experience to plan and accomplish tasks.. Reports to: IT Manager.

Skillset and Requirement:

  • Looking for a tech with 3-5 years of experience.
  • Have strong soft skills, good personal skills, know how to set up a network printer remotely and set up VPN.
  • Have experience with HEAT Ticket System, ServiceNow, Office365 applications, set up wirings, knowledge of Windows and Apple. Remote technologies: TeamViewer, MS Teams, Office365, Mobile Connect, mobile phones troubleshooting adding and removing Office365 accounts on mobile phones.
  • Focus on strong customer service skills.
  • First impressions are big. Be on time. Have a great presentation to show professionalism. No minimum education required.
  • Size of team: 12 - the team has weekly update calls to review updates to the projects.
  • There are 2 supervisors. Some team members have been with the company for 16-22 years and the request is open because a tech moved to a different state.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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