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Genesys Routing Engineer
Hartford, Connecticut  |  Remote, Onsite
Contract Position
It appears that you have already applied to this job.
Applied on July 31, 2021
Job Id #48404 Posted June 16, 2021


Projects the candidate will be working on:

  • Initiative to provide support for M&R Telesales AEP roadmap development.

Ideal Background:

  • Candidate must have experience in Contact center technology especially in Genesys Routing and Rules development and it is Ideal if he is from health care domain, but it is not mandatory.

Experience:

  • At least 3-5 years’ experience in contact center routing.

Requirements:

  • Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must.
  • Genesys rules engine. (Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices)
  • Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage.
  • Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus.
  • Database knowledge pertaining to SQL and Cassandra will be considered a plus.
  • Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub.
  • Experience with basic Java development is a plus.

Top Requirements:

  • Top 3 skills:
    • Genesys Routing
    • Genesys Composer
    • Genesys Rules

Team and Team size:

  • Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.

Skills/attributes:

  • 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
  • 3+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Ability to support routing issue resolution when needed in production
  • Excellent Communication and interpersonal skills

Nice to have:

  • Experience with tools such as Jenkins to support CI / CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing

Working Time:

  • Mostly day and evening

Interview Process:

  • a. How many rounds? 1 - 2 rounds
  • b. Video vs. phone? Phone
  • c. How technical will the interviews be? 70% Technical and 30% process

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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