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Associate Business Analyst
St. Paul, Minnesota  |  Remote
Contract Position
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Applied on July 27, 2021
Job Id #48272 Posted June 10, 2021

 Position Summary:
  • Customer Data Management Operations is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth.
  • Responsibilities include executing report content, driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvements.
Main Responsibilities:
  • • Process account alignments to users, permissions and customer hierarchies for customer portal purposes.
  • • Execute process improvements to streamline and add value to current customer data management processes.
  • • Support testing, training, and communication efforts that accompany the development, launch, and enhancement of CDM tools.
  • • Provide tier 2 support for issue triage for customers and internal associates, and when needed, route to the proper support team member.
  • • Collaborate with a multi-faceted team involving customers, sales representatives, corporate account support, SalesForce, and technical developers to correctly onboard and update customer data.
  • • Set expectations with manager on project progress and business impact via timely communications.
Basic Qualifications:
  •  1+ years’ experience establishing processes and process improvements
  •  1+ years’ experience with Excel or other data processing systems
  •  Proven business results as a self-starter and critical thinker
  •  Proven business results showing ownership of work and follow-through
Preferred Qualifications:
  • Experience using SQL for database reporting and queries
  • Experience in Salesforce, ServiceNow or EBX platform tools
  •  Experience developing with Python
  •  Experience pulling reports from Salesforce
  •  Data analysis and reporting leveraging Power BI
  •  Bachelor’s degree in business or analytic area

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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