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UX Writer
Reynoldsburg, Ohio  |  Remote
Contract Position
It appears that you have already applied to this job.
Applied on July 27, 2021
Job Id #48267 Posted June 10, 2021


Position Summary:

  • Our UX Strategy, Research and Design Team brings to life a unified digital platform that supports our specialty retail brands across multiple geographies and partners.
  • The products and capabilities we deliver enable us to significantly accelerate global digital growth. Through a variety of methodologies, we support product teams that build configurable features and capabilities to continually drive an enhanced end user experience and greater business performance. We do this by:
  • Understanding the motivations and needs of our millions of customers—and building design solutions that best serve them
  • Collaborating with business and brand partners to create technology, capabilities, and processes that allow for efficient set-up, monitoring, and management of their digital experiences
  • Advocating for the learnability, efficiency, memorability, and desirability of new or enhanced features and functionality across the breadth of the user journey
  • Operating within a Lean/Agile development process that allows us to launch and learn quickly
  • In addition, how we build solutions is as equally important to what we build. Designers are expected to advocate for, and design within, a systems-based methodology that allows for configurability, customization, and specialization of re-usable components that enables scalability and quality.


  • Develop the execution of interface content and language for the e-commerce digital platform.
  • This role is an extension of the User Experience (UX) team, a multi-disciplinary group of designers, researchers and strategists who collaborate closely with each other and the larger organization to create effortless and effective customer experiences.
  • The UX Writer works closely with members of the UX team and our platform product teams in ensuring that we communicate to our customers in a clear, consistent and user-centric manner.


  • Partner with UX Leads to define content requirements that best achieve business goals
  • Ensure content and design meets user needs
  • Write and edit digital content that meets project goals and end user needs, particularly for complex scenarios
  • Develop guidelines and standards for content, grammar and tone consistency
  • Ensure online content complies with brand standards, legal and compliance
  • Support customer research and usability testing


  • 5+ years of copywriting and editing experience, with a focus on high-level concepting for retail; experience with fashion/beauty/sport brands a plus; management experience also a plus. 
  • BA in Advertising, Creative Writing, Journalism or English
  •  Knowledge of AP style 
  • Highly creative writer with excellent writing skills and a strong portfolio dedicated to inspiring creative approaches 
  • Understands brand voice and can elevate and evolve copy • Highly conceptual thinker; an idea person and a true problem-solver 
  • Highly organized, with the ability to manage multiple projects and readjust priorities in order to meet deadlines and evolving business needs 
  • Excellent proofreading skills and attention to detail, as well as a holistic vision 
  • Self-motivated, with ability to make independent decisions 
  • Proven ability to communicate with all levels across different functions •
  • Team player who can partner across teams and can accept different points of view and feedback 
  • Ability to respond to (and explain) feedback and synthesize information from multiple sources, translating it into creative solutions 
  • Actively participates and engages in meetings and dialogues 
  • Attuned to the fashion industry, aware of current trends in retail and popular culture

Nice To Have

  • Retail Fashion Experience 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact

All applicants applying must be legally authorized to work in the country of employment.

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Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


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