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CX Portfolio Planner
Boulder, Colorado  |  Remote
Contract Position
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Applied on August 4, 2021
Job Id #47629 Posted August 2, 2021

Remote in US - EST or CST
 

JOB DESCRIPTION

As a Freelance CX Portfolio Planner, you will partner with clients undertaking major digital business or engineering transformation engagements. You will work within a cross-functional, globally distributed team to lead the planning, estimation, and delivery of client projects and programs.

Your Impact:

  • Help organize and plan for CX efforts in 2022 for our clients business group. Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals
  • Partner with the clients design head and current operations lead to organize the portfolio of programs for next year
  • Dimensionalize each program for next year with budgeting, resourcing and type of work efforts needed by working with various capability leads within clients CX organization – such as UX/VD, UI engg., Research
  • Organize programs by type of funding needs – capex vs opex
  • Organize programs by value generated in terms of revenue gains, operational savings, brand equity gains etc to help prioritize efforts against a limited set of resource pool
  • Create a pathway for the programs to move from planning to execution
  • Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
  • Optimize delivery within a project or program through insights and mitigation strategies for project risk management
  • Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results
  • Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical

QUALIFICATIONS

Your Skills & Experience:

  • Ability to effectively communicate and collaborate with all levels of the organization to achieve broader insights into managing work streams and outcomes
  • Understanding of functioning of a CX org, it’s capabilities and general CX design workflow (can compromise, if needed)
  • Experience in synthesizing/rationalizing a portfolio of projects / programs in the capacity of a Design operations/planner and/or a PMO
  • Estimation, planning, resourcing identification, relative prioritization
  • Understanding of Capex vs opex breakdowns
  • Capable of earning trust and influencing stakeholders without formal authority to required results
  • Proficient with collaboration tools including Atlassian Jira and Confluence, and Microsoft Office applications
  • Flexible, collaborative, and able to manage and prioritize multiple tasks simultaneously to maintain teamwork and optimal project flow
  • Experience managing and contributing to sales proposals by collaborating and negotiating with multi-disciplinary teams to shape a cohesive delivery approach, team shape, and cost estimates to deliver transformative value driven proposals
  • Experience working with Agile delivery methods like Scrum and Kanban, waterfall and hybrid systems
  • Experience leading teams to implement digital technologies such as atomic and responsive design, experience management platforms, cloud platforms, DevOps, AI and Data Platforms
  • Ability to travel frequently

ADDITIONAL INFORMATION

A Tip From the Hiring Manager:

  • "You are an exceptional digital CX Portfolio Planner that is always one step ahead of the game. You are a solution-based thinker and ‘doer’ that has a clear understanding of the agile methods and tools required to deliver outstanding digital products and services."
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role in Colorado is $15.00 – 115.00 per hour (hourly rates in other locations could differ). This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com.

All applicants applying must be legally authorized to work in the country of employment.

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EQUAL OPPORTUNITY EMPLOYMENT SURVEY

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You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Horizontal is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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